Cruise calls
Cruise ships call Mombasa on Indian Ocean and round-Africa itineraries, and the passenger experience begins with how the port call is run. Maingate Shipping acts as agent for cruise operators at Mombasa, handling the port and terminal arrangements, the immigration and health clearance of passengers and crew, and the shore-side services the vessel needs during a call or a turnaround.
The desk works with the port's cruise terminal, immigration, health and customs authorities, the tour operators the cruise line has appointed and the local suppliers of fresh provisions, water and waste services.
Advance passenger and crew manifests to immigration and health, face-to-face clearance arranged so that passengers step ashore soon after all fast, visa arrangements for nationalities that need them, and the security coordination the terminal requires for a passenger vessel.
Fresh provisions from Mombasa's suppliers, fresh water, garbage and waste removal, fuel where the itinerary calls for it, spares landed by air, medical arrangements for passengers or crew, and crew changes through Moi International Airport. Shore excursion coaches and guides are coordinated with the line's tour operator at the terminal.
Where passengers embark or disembark at Mombasa, the desk plans the terminal flow, baggage handling, airport transfers and hotel arrangements with the line's ground handler, and handles the immigration processing for arriving and departing passengers.
Maingate Shipping Limited is a ship agency, crew management and ship brokerage company based at Express Building on Moi Avenue in Mombasa, Kenya, serving vessels at Kenyan ports since 2020 and coordinating port calls across Africa through its agency line. The company attends bulk carriers, tankers, container ships, car carriers, cruise ships, fishing, offshore and naval vessels at Mombasa and Lamu, places Kenyan seafarers with owners worldwide, and fixes dry bulk, tanker and project tonnage for East African cargoes.
One instruction to the desk covers the port call, the crew, the fuel and the account, and the same office answers the master and the principal at any hour.
Berthing is the norm at Mombasa; where an itinerary calls at Lamu or a coastal anchorage, tender operations are arranged with the port and the tour operator.
The desk advises the line on current visa requirements by nationality and coordinates the arrangements with immigration for the call.
Lamu receives smaller expedition vessels; the desk handles those calls from Mombasa with staff sent up for the call.
Nominate Maingate Shipping and the answer comes from Mombasa with a proforma DA attached.
Related desks on the same instruction line.
Also on maingateshipping.com: Ship agency at Mombasa · Ship agency and charter brokers · Ship brokerage · About Maingate · Contact
Maingate Shipping Limited · Express Building, Moi Avenue, Mombasa, Kenya · ops@maingateshipping.com · +254 784 622 091